Player Protection

Responsible Gaming at 999nd — Play Safely, Play Smart

999nd is committed to providing a safe, fair, and enjoyable experience for all Bangladeshi players. Our responsible gaming tools put you in control.

🛡️ 21+ Only — Play Responsibly

Our Commitment to Responsible Gaming

At 999nd, we believe that gambling should always be an enjoyable form of entertainment — never a financial necessity or a source of distress. We are fully committed to promoting responsible gaming across our entire platform, from cricket betting and live casino to slots and crash games. Our responsible gaming programme is built around the principle that player wellbeing comes first, above all other considerations.

999nd provides a comprehensive suite of player protection tools that allow you to set personal limits, take breaks, or restrict your access to the Platform entirely if you feel that your gambling is no longer recreational. These tools are available to all registered players at no cost and can be activated at any time through the Platform or by contacting our support team.

Gambling involves financial risk. Never gamble more than you can afford to lose, and never attempt to use gambling as a way to recover money you have already lost. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use our responsible gaming tools or contact support immediately.

Player Protection Tools

999nd offers six core responsible gaming tools designed to keep your gambling activity within healthy limits. All tools are free to use and can be activated immediately:

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Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit into your 999nd account.

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Session Time Limits

Define how long you can play in a single gaming session. A notification alerts you when your limit is reached.

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Cooling-Off Period

Take a short break from gambling for 24 hours, 7 days, or 30 days without permanently closing your account.

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Self-Exclusion

Permanently or temporarily exclude yourself from the 999nd platform for a minimum period of 6 months.

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Loss Limits

Cap the maximum amount you are permitted to lose within a set time period — daily, weekly, or monthly.

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Reality Check

Receive periodic pop-up reminders showing your session duration and net balance during play.

Deposit Limits — How They Work

Deposit limits are one of the most effective tools for keeping your gambling affordable and within budget. At 999nd, you can set a maximum deposit amount that applies across all payment methods — including bKash, Nagad, Rocket, and Upay — so you maintain full control over your spending regardless of how you fund your account.

Setting a Deposit Limit

You can set your deposit limit at any time through the responsible gaming section of the Platform or by contacting 999nd support. Limits can be set as a daily, weekly, or monthly cap in BDT. For example, you may choose to limit yourself to ৳5,000 per day, ৳20,000 per week, or ৳50,000 per month. Once set, the limit takes effect immediately and cannot be increased until a mandatory 7-day cooling-off period has elapsed.

Reducing a Deposit Limit

Requests to reduce an existing deposit limit are actioned immediately. You can make this request at any time without any waiting period. 999nd will never encourage you to increase a deposit limit you have previously set — our support team will always respect your stated responsible gaming preferences.

Increasing a Deposit Limit

If you wish to increase a previously set deposit limit, the increased limit will only take effect after a mandatory 7-day review period. This delay is intentional — it gives you time to reflect on whether the increase is genuinely in your best interest. Requests to increase a deposit limit made during a cooling-off period or self-exclusion will not be processed.

We strongly recommend reviewing your deposit limits periodically — especially during busy sports seasons like BPL or T20 tournaments — to ensure they continue to reflect your personal financial situation and responsible gaming goals.

Time-Out and Self-Exclusion

If you feel that you need a break from gambling — whether for a few days or indefinitely — 999nd provides two distinct tools to support you: a time-out (short-term break) and a self-exclusion (longer-term or permanent restriction). Both tools are free, confidential, and take effect without delay.

Time-Out (Short Break)

A time-out allows you to temporarily suspend your account for a fixed period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, you will not be able to log in, deposit, or place bets on the 999nd platform. Your account, balance, and history remain intact and will be available to you once the time-out period expires. A time-out can be extended at any time during the active period but cannot be shortened.

Self-Exclusion (Long-Term Restriction)

Self-exclusion is a longer-term measure for players who feel they need a more sustained break from gambling. You may request a self-exclusion for a minimum of 6 months, up to 5 years, or permanently. Once self-exclusion is active, you will be unable to access the 999nd platform in any form. Any promotional communications will be suspended for the duration. Self-exclusion requests are processed within 24 hours of verification.

Re-Opening After Self-Exclusion

At the end of a fixed-term self-exclusion period, your account will not be automatically reactivated. You must contact 999nd support directly to request reactivation. A mandatory 7-day reflection period applies before reactivation can be processed. 999nd reserves the right to decline a reactivation request where there is reason to believe the player may be vulnerable. Permanent self-exclusions cannot be reversed.

Important: If you have self-excluded from 999nd, please do not attempt to open a new account or access the Platform through a different device or browser. Circumventing a self-exclusion is a breach of our Terms and Conditions and undermines the protection the tool is designed to provide. Contact support if you need assistance during your exclusion period.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we encourage you to act promptly:

Spending more money on gambling than you originally planned or can afford.
Chasing losses — continuing to gamble to try to win back money you have lost.
Borrowing money or selling possessions to fund gambling activity.
Neglecting work, study, family, or social responsibilities because of gambling.
Feeling irritable, anxious, or depressed when not gambling or when trying to stop.
Hiding gambling activity or lying to friends and family about how much you gamble.
Using gambling as a way to escape problems, cope with stress, or manage difficult emotions.

Recognising these signs early is the first step toward getting back in control. 999nd's responsible gaming tools are here to help you act on that recognition immediately — and our support team is available if you need guidance or someone to talk to.

Protecting Young People

999nd is strictly an adult platform. We do not permit persons under the age of 21 to register or play on the Platform under any circumstances. All new accounts undergo age verification as part of our KYC process, and we reserve the right to request additional documentation at any time to confirm a player's age.

If you share a device with younger family members, we strongly recommend using the parental control features available on Android and iOS to restrict access to the 999nd platform. We also recommend using a strong, unique account password that is not shared with any household member under the age of 21.

Parental Controls

Android and iOS both offer built-in parental controls and content filtering that can be used to block access to gambling websites and apps. We recommend setting up screen time controls and app restrictions on any device that may be used by a minor. If you are uncertain how to configure these controls, please refer to your device manufacturer's support documentation.

Reporting Underage Access

If you have reason to believe that a person under the age of 21 has registered or is using a 999nd account, please contact our support team immediately using the contact details provided on this site. We will investigate all such reports promptly and take appropriate action, including account suspension and data deletion in accordance with our Privacy Policy.

Gambling as Entertainment — Keeping It Fun

The most important principle behind responsible gaming is straightforward: gambling is entertainment, not income. At 999nd, every game — from cricket betting on BPL and IPL matches to live casino tables, slots, and crash games — is designed and provided as a leisure activity. The house edge means that, over time, the Platform will always hold a statistical advantage. This is a mathematical reality that every player should understand before they place a bet.

Before you play, we encourage you to set a personal budget — an amount you are genuinely comfortable losing without it affecting your finances or daily life. Treat this budget the same way you would a cinema ticket or a meal out: it is the price of an enjoyable experience, and once it is spent, the session ends. Never deposit more money in an attempt to recover a loss. That mindset is one of the most common pathways into problem gambling.

Our Commitment to Ongoing Player Support

999nd continuously monitors its platform for patterns that may indicate problematic gambling behaviour. Where our systems flag a concern, our player protection team may proactively reach out to offer support or information about responsible gaming tools. This monitoring is designed to be supportive, not intrusive — and any outreach from 999nd in this context is confidential.

We also commit to never targeting players who have set responsible gaming limits with promotions designed to encourage them to increase those limits. If you have set a deposit limit, loss limit, or session time limit, you will not receive marketing communications from 999nd encouraging you to override those choices. Your responsible gaming preferences are always respected.

Get Support — You Are Not Alone

If you are concerned that gambling is becoming a problem for you or someone you know, please do not hesitate to reach out. 999nd's support team is available to help you activate any responsible gaming tool, discuss your options, or simply provide a confidential listening ear. All responsible gaming enquiries are handled with complete discretion and without judgment.

999nd Support Team

Contact our support team for confidential, non-judgmental assistance with any responsible gaming concern. We aim to respond to all responsible gaming enquiries within 24 hours.

[email protected]

999nd support is available 7 days a week. If you are experiencing a gambling-related crisis, please contact our support team immediately. We are here to help you access the right tools and take the next step toward safer play. Remember: asking for help is a sign of strength, not weakness.

21+ Only. 999nd is strictly for players aged 21 and above. Please gamble responsibly.